Refund policy

Every item in our store is printed on demand just for you, so we can't accept returns or exchanges for change of mind, wrong size or color chosen at checkout, or buyer's remorse. Please check the size guide before ordering.

Damaged, misprinted or wrong items. If your item arrives damaged, misprinted or isn't what you ordered, email ckga3@cktradinginstitute.org within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or, if a replacement isn't possible, a full refund to your original payment method. You don't need to send the item back unless we ask.

Lost packages. If tracking shows no movement for 10 business days, or your order hasn't arrived 30 days after shipping, contact us and we'll help with a replacement or refund. If a package is returned to us because of an incorrect address you entered, we can reship it once you pay the shipping cost.

Cancellations. Production usually starts within 24 hours. Email us right away if you need to cancel. We'll cancel and refund if production hasn't started.

Refunds are processed within 5–10 business days after approval. Nothing in this policy limits any rights you have under applicable law.